Onboarding Specialist

PostHog helps engineers build better products. We are a single platform to analyze, test, observe, and deploy new features. We give engineers product analytics, session recording, feature flags, A/B testing, event pipelines, SQL access, and a data warehouse… and there’s plenty more to come.

PostHog was created as an open-source project during Y Combinator's W20 cohort and had the most successful B2B software launch on HackerNews since 2012 - with a product that was just 4 weeks old. Since then, more than 50,000 companies have installed the platform. We've had huge success with our paid upgrades, raised $27m from some of the world's top investors, and have shown strong product-led growth - 97% driven by word of mouth. 

Despite the 📉 tech market, we're default alive and doing better than ever! We average 10% monthly revenue growth and are on track for $10m ARR in early 2024. While others are focused on layoffs and struggling to grow into huge valuations, we're focusing on building an awesome product for end users, hiring a handful of exceptional team members, and seeing fantastic growth as a result.

What we value

• We are open source - building a huge community around a free-for-life product is key to PostHog's strategy.

• We aim to become the most transparent company, ever. In order to enable teams to make great decisions, we share as much information as we can. In our public handbook everyone can read about our roadmap, how we pay (or even let go of) people, what our strategy is, and who we have raised money from. We also have regular team-wide feedback sessions, where we share honest feedback with each other.

• Working autonomously and maximizing impact - we don’t tell anyone what to do. Everyone chooses what to work on next based on what is going to have the biggest impact on our customers.

• Solve big problems - we haven't built our defining feature yet. We are all about acting fast, innovating, and iterating.

We're looking for someone who is obsessed with helping to make customers successful. You'll be working with our users at a critical stage - the very start of their PostHog journey. By getting in early and helping them ensure they're using PostHog in the best possible way, you'll both help us retain customers and help them to build better products.

Most of our customers are highly technical and willing to self-serve, so you're not just coming in as a sales-y person with vague ideas - you'll be looking at how they're using PostHog and, as a trusted advisor, helping them set things up to get as much as possible out of the platform. And if they're spending too much money - well, you'll help them reduce their bills too!

This is a very new role we've just introduced in 2025, so it's a great time to join and shape this new part of our sales team. The role is a pretty unique combo of technical expertise and customer relationship skills, so you'll need to use your judgement to figure out when to go deep on a technical issue, and when to zoom out and understand customer goals.

• Performing health checks on the implementation of customers who are about to pay their first bill with PostHog, using the data we track about their usage.

• Making contact with these customers to get them set up for success with PostHog, ensuring that they can see value from their subscription from the start.

• Presenting an adoption pathway to customers, educating them on the benefits of the additional products which they may not yet be using.

• Finding and implementing opportunities for automation in this role.

• Working with the wider Sales and Customer Success team to identify and hand off potential larger customers who require more focus.

• Strong customer focus - you need to help our users and remove any blockers to them using PostHog effectively.

• Commercially-minded - you're not just solving problems, you're thinking about how to grow and retain revenue too.

• You’ll need to be good at finding creative ways to engage with customers who may never have spoken with us before.

• Experience onboarding customers to a technical product and helping them use it in a meaningful way.

• You’re able to go deep on understanding the product. You don’t need to be a developer but the ability to get into the details will give you confidence and really help you bring more value to customer conversations.

Nice to have

• Experience working with similar technologies, ie. developer tools more broadly, or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines.

• You’ve been in a pre-sales, technical account manager, or support-type role before, bringing both technical expertise and commercial acumen.

If you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!

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